ShiftCam Reviews

I received one of their selfie stands as a birthday gift and I didn't write down who gave me the gift. Upon opening the box a few days later I noticed the remote was missing that was supposed to come with it.

I contacted the company to ask if there was a way I could even purchase a replacement remote since I didn't have one in my package. I keep getting the runaround which takes 24 hours just to receive another response. I've emailed them multiple photos, proving that I have the item in my possession and that it is missing the remote. They keep insisting on needing a proof of purchase.

I don't feel like it's a comfortable thing to have to contact each of my guests to ask them who gave me this item and can I get a receipt so that I can get this replacement.

They have been very unprofessional and very rude in their responses. I would not recommend this company.

ShiftCam makes interesting products, but does not operate like a reputable company. I ordered a lens and mount in Nov. 24, 2024 and as of January 10, 2025 have not received shipment. Customer support is one person who apparently has health problems. While they should have marked out-of-stock items as such on the web site, instead they took my money. They're tracking app is horrible. Shop elsewhere, Shiftcam is not reliable.

Shiftcam has the most terrible customer…
**Update Dec 24** - still no shipment. Was promised it would be shipped last week because the iPhone case is in stock. No word. I reached out again and got some sorry excuse that their shipment was delayed and it will be processed immediately and shipped “today” (that was December 23)

No word. I’m thinking I might have to do a charge back and put reviews all over the internet so that other people don’t go through what I just went through with these liars and thieves. It’s almost 8 weeks of these lies.
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Shiftcam has the most terrible customer service.

I prepaid for my iPhone 16 camera case with the anticipation I would receive it in 2 weeks as it was going to be mailed out end of October to early November.

I hear noting. I reach out. I get blamed for not reading their website because it clearly states mid to end November. Which was changed without informing the customer.

I then get informed it is now being shipped mid to end December.

To make matters worse, I was informed they would “make it up” to me by sending the lenses I ordered for free because of this delay.
I was supposed to get a tracking number 11/29 and it’s been 10 days since any response and I have followed up a multitude of times.

This company has terrible communication and customer service. I’m sure their product is good considering the reviews but buyer beware…if you want your lenses you might not get them only after several months.

Their chatbot sucks too. Keeps saying “ I don’t know how to answer that.” I ask “I would like to talk to a customer service rep.” And it gives me that dumb ass answer.

ShiftCam get your act together!!!!!!! You are thieves for taking my money and not delivering my product 6 weeks later!!!!!
Date of experience: December 08, 2024